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September Learning in the Call Center

September saw things starting to pick up again in the Call Center, with a 75% increase in call volume and needs expressed.

As you’ll note in the video, we’re excited about how God has been at work through the Call Center ministry since the start of COVID, but recognize we’ve still got lots of work to do!

While it is not reflected in the graph or video, we have been working with several women facing domestic violence trauma over the last few weeks.  Domestic violence is up substantially as a result of pandemic and lockdown stress. As you are moved, please join us in praying especially for them:

Almighty God, your Son took the afflictions of your people upon himself. We pray that you would regard with your tender compassion all those who are suffering in domestic violence situations, and enduring the trauma and the challenges associated with being a survivor.  Bear their sorrows and their cares, supply all their needs, help them to put their trust and confidence in you, and restore them to strength of mind and confidence of spirit. Empower your Church to love and care for them wisely and well. Give them grace and favor in the eyes of all to whom they are turning for help, show your mercies and your kindness to them through our collective efforts of care, and let your name be glorified in bringing them to a place of healing, wholeness, and safety, through Jesus Christ our Lord. 

What we learned in the WLI Call Center in August

Here we go into Fall! Late summer things continued to be a little slow, and the trend of a lot of furniture needs continued.

As you’ll note in the video, as furniture needs have increased, Heidi’s been doing a lot of work behind the scenes connecting people in need of furniture directly with people who are in need.

Let us join in prayer for families as we look towards another challenging,  uncertain, and unusual school year!

Go before us, O Lord, in all our doings, with your most gracious favor, and further us with your continual help, that in all our work, our efforts, and our studies, as they are begun, continued, and completed in you, we may glorify your holy Name, and finally through your mercy, obtain everlasting life, through Jesus Christ our Lord.

Reviewing Call Center Data for July

It’s a new month, time for a new retrospective! 

Call volume dipped a bit in July, but this is typical year over year, as it seems to be the time of year that everybody is vacation — helpers and people in need alike!!

As you’ll note in the chart below, big focus on furniture this month, with a full quarter of our call volume dealing with people looking to donate furniture, or looking for a way to furnish an empty place. 

There were also a lot of “unusual requests,” although that doesn’t appear as easily in the data.  Below you can hear us interpret what’s going on, and also look towards ways the Church might plug in to help serve our neighbors in need.

Let us join in prayer for those facing uncertainty in their families because they have lost work, or do not have enough work to make ends meet in these difficult times:

Heavenly Father, we remember before you those who suffer want and anxiety from lack of work. Guide us here in Whatcom County and throughout this land so to use our public and private wealth that all may find suitable and fulfilling employment, and receive a just reward for their labor; through Jesus Christ our Lord.  Amen.